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 Name: Damien
Battersby
Business Name: PC Diagnostics
Address: Suite 2 / 154 Maroondah Hwy Ringwood
PC: 3134
Phone: 1300 723 857
Mobile: 0430 392 005
Fax: 03 9847 0950
Email: support@pcdiagnostics.net.au
Web Address: www.pcdiagnostics.net.au
SELF
Q. Tell us something about you – your philosophy, your
lifestyle, your ethics, your hobbies etc.
A. I have been in my current business for 5 years and ran
another business for 3 years previously. I have completed a
Bachelor of Science and Diploma of Business Systems. As well as
being a business, technology is a hobby and I enjoy learning about
new technology and the challenges that it presents.
I am
passionate about helping micro and small businesses with their
technology and greatly enjoy meeting business owners. I have a high
work ethic but also believe the balance is important for a
successful and fulfilling life.As well as technology, I enjoy
swimming, cycling, aviation, model aircraft and travelling in my
spare time.
BUSINESS
DETAILS
Q. What is it that your business does?
A. We provide IT Support to anyone with a computer, focusing
on small businesses. Our goal is to ensure our clients have
trouble-free computing.
Q.
Do you work from home? How many do you employ?
A. I work from an office in Ringwood and I employ 2
people
Q.
How long have you been in business?
A. 5 years
Q.
What makes your business unique?
A. Our business provides friendly and exceptional service to
our clients. Through our unique IT Business support packages, we
can provide cost effective IT support. Additionally, much of our
work is done remotely saving clients time and money and allowing us
to be highly responsive to client requests.
MARKETING
Q. What is the most important Marketing/Networking
tool/strategy your business has had success with?
A. Networking. Specifically being a member of a number of
networking organisations and then working to generate strategic
alliance with members.
ADVICE
Q. What is the most helpful piece of advice you could
give to other businesses?
A. Have 3, 6 and 12 month goals and a plan for each on how
you are going to reach them. Also put time aside to spend working
ON your business each week.
SUPPORT
Q. What is it you are looking for as a member of
MCEI?
A. Businesses to build strategic alliances with. Looking to
meet other like minded business people and enjoy the
events.
Q.
What is it you can offer to MCEI members?
A. Assistance with their computers and technology as well as
strategic alliances to help them grow their business.
Q. How
do you envisage demonstrating your support and loyalty to the
association of MCEI?
A. Where possible I will come to all events held by MCEI. I
will promote and recommend the organisation to my contacts. If I
see an opportunity to assist a member in any way I will.
MILESTONES
August 2007 - An important
milestone was employing a dedicated phone support technician. This
has allowed me to spend more time onsite with clients and also to
work on my business. It also has value added to the business,
allowing us to deliver service more responsively. | 